CAFE IT Team
CAFE IT
About CAFE IT
The CAFE IT team is comprised of the Extension IT Support Group, College Systems Support Group, Academic Facilities IT Support and Desktop Support Services for Ag Communications and other College Personnel. The 13 members of the Section are located on campus (252 C.E. Barnhart Bldg., Scovell Hall) and at various off-campus locations. The College Helpdesk is also part of the IT Section and is available to provide assistance with IT-related problems/questions via phone, email, and by remote assistance.
The Extension IT Support Group is responsible for managing and supporting the use of information technology resources within the Kentucky Cooperative Extension Service (CES). Information technology resources include workstations, servers, network connectivity, videoconferencing/AV technology, and various other equipment and services.
CAFE departments/units, the School of Human Environmental Sciences, Extension agents and staff at over 120 remote sites rely on servers managed by the computing section. This includes file/print/web services and other specialized systems. To assist the faculty and staff of the college, the Section also acts as a contact with UK ITS support units. Assistance with desktop, server, or networking problems as well as IT security issues can be obtained by contacting the Helpdesk at (859) 257-3335 ext. 1.
College Helpdesk
The Martin-Gatton College of Agriculture, Food and Environment Helpdesk is available Monday through Friday from 8 a.m. to 4:30 p.m. (Eastern time) to answer any computer or service-related questions. The Helpdesk assists both on- and off-campus faculty and staff in answering questions regarding network, security, smart classrooms, technology, and videoconferencing issues or inquiries. If you need assistance regarding any of these matters, please contact the Helpdesk via email at cithelp@uky.edu or phone at (859) 257-3335 ext. 1 or toll-free at 1-800-900-4447.
Services Offered
Extension IT Support
The Extension IT unit is responsible for managing, and supporting the use of information technology resources within the Kentucky Cooperative Extension Service. Information technology resources include workstations, servers, network connectivity (both off-campus Extension offices along with numerous other college facilities), videoconferencing technology, handheld devices, and various other equipment and services.
Extension IT Training
The Information Technology Trainer position is here to support Cooperative Extension Service faculty and staff in meeting the ever-growing demand of using existing and new technologies to reach their clientele. The trainer plans, develops and implements trainings on request and as needed to provide faculty and staff the tools essential to meeting the internal and external communication goals of the Martin-Gatton College of Agriculture, Food and Environment, Ag. Experiment Station, and statewide public outreach mission of the Cooperative Extension Service.
Trainings offered include Microsoft Office programs, Adobe software, county websites, Qualtrics and more. Contact Chad Jennings to schedule a training to assist with your technological needs.
Network Servers and Network Support
Twenty-two departments/units, the School of Human Environmental Sciences and Extension staff at over 120 remote sites rely on servers managed by the computing section. This includes file/print/web services as well as remote access and other specialized systems (40+ servers). The file and print servers maintained by the Section service over 1,600 users in the college and offer nightly backed-up storage space available to all college employees.
Web servers maintained by the Section average over 10 million hits per month. To assist the faculty and staff of the college, the Section also acts as a contact with UKIT support units. Assistance with network, server, or networking problems as well as IT security issues can be obtained by contacting the Helpdesk at (859) 257-3335 ext. 1.
College Computer Classroom and Smart Classrooms
Insuring that the college's computer classroom/training lab (room 246 C.E. Barnhart Building) and college smart classrooms are kept in working order is the responsibility of the IT Section. Smart classroom locations include Ag Sciences North (rooms A5, A6, A7, N10, N11, N12, S221, N320, S227), Garrigus Building (rooms 104, 105, 106, 108, 109, B52), Erickson Hall (rooms 203, 304, 308) and C.E. Barnhart (room 227), James Beam distillery and maturation classroom. Each smart classroom houses a computer, projection system and document cameras. Responsibilities also include training instructors in the use of the equipment as well as keeping all the hardware operational. Assistance with problems in the computer classroom/lab or smart classrooms can be obtained by contacting the Helpdesk at (859) 257-3335 ext. 1.
Computing Security
Ensuring the college's information technology resources are secure is critical to successfully performing the mission of the college. The IT Section ensures college systems and resources are secure. Staff are always available to assist with an IT security-related issue or question. More information can be found at the Security Website.
Web Conferencing
The University of Kentucky offers Zoom and Teams for web conferencing options. The IT Section offers support for these technologies, and the 249 Barnhart Conference room can be used to host meetings using Zoom or Teams.
